Refund policy

Last updated: February 2026

Overview

We want you to love every cup of tea you brew with STEAP. If something isn’t right with your order, we’ll work with you to make it right within the guidelines below.

30‑day return window

  • You have 30 days from the date you receive your order to request a return.

  • Requests made after 30 days from delivery may not be eligible for refund or exchange.

First‑bag satisfaction guarantee

  • On your first order with us, we offer a one‑time satisfaction guarantee on a single bag of tea.

  • If you are not satisfied with the first bag you try for any reason, contact us within 30 days of delivery and we will offer either: a refund for that bag, or a store credit of equal value toward another tea.

  • We may ask for feedback about what you didn’t enjoy so we can continually improve our teas and recommendations.

Eligibility for returns (all other items)

Because tea and related products are ingestible, eligibility depends on product type and condition.

  • Unopened tea and shelf‑stable consumables: Must be unused, unopened, in their original packaging, and in the same condition that you received them.

  • Non‑ingestible merchandise (teaware, accessories, apparel): Must be unused, unwashed, with all tags attached and in the original packaging.

  • You’ll need the receipt, order confirmation email, or other proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

How to start a return

To start a return, contact us at specialty.tea.products@gmail.com with your order number, the items you’d like to return, and a brief description of the issue.

Return address:
STEAP – Specialty Tea Products
8865 Trillium Dr
Ypsilanti, MI 48197
United States

If your return is accepted, we’ll email you a return shipping label (when applicable) and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at specialty.tea.products@gmail.com.

Damages, issues, or wrong items

  • Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong item.

  • We may request photos of the product and packaging so we can evaluate the issue and offer a replacement, store credit, or refund, as appropriate.

Non‑returnable items

To protect product quality and customer safety, some items cannot be returned.

The following are non‑returnable (except where covered by the first‑bag satisfaction guarantee above):

  • Opened or partially used tea, infusions, or other ingestible products where there is no quality or safety issue.

  • Perishable or made‑to‑order food items, if applicable.

  • Gift cards.

  • Final‑sale or clearance items, as marked at purchase.

If you are unsure whether a specific item is returnable, email us before sending anything back.

Exchanges

The fastest way to get a different item is to:

  1. Request a return for the item you have.

  2. Once your return is approved, place a new order for the item you want.

In cases of damage, defects, or incorrect items, we may offer a direct replacement instead of a standard exchange.

Refunds

  • We’ll notify you once we’ve received and inspected your return and let you know whether the refund is approved.

  • If approved, we’ll issue a refund to your original payment method within 10 business days.

  • Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at specialty.tea.products@gmail.com.